Delivery & Order Tracking
CHRISTMAS DELIVERY INFORMATION:
We will be dispatching orders up to 23rd December for mainland uk.
Express delivery will only be available for mainland UK, until 21st December as it cannot be guaranteed after this. We are unable to guarantee orders will arrive before Christmas.
The Aliment office will be closed over the Christmas period from Friday 24th December until Tuesday 4th January 2022. We will not be despatching any orders during this period. You can still place orders on our website and we will despatch them promptly on our return in the new year! Any enquiries you make during this period will be answered on our return to the office on Tuesday 4th January.
Delivery times may change due to Covid-19. We are working with our postal services to ensure that parcels arrive on time. But, sometimes this may be out of our control. Thank you in advance for your patients.
We offer free delivery as standard on all orders over £30 to be delivered within the UK. Also during checkout you will have the option to upgrade to our Next Day service for an additional fee.
All delivery costs will be confirmed at checkout and before you make payment.
Customs and Duties Information
Due to new rules, taxes and duties may apply at customs entry for ‘EU’ (European Union) and ‘RoW’ (Rest of World). This is the customers responsibility and not payable by Aliment Ltd.
Delivery to UK, Northern Ireland, Channel Islands & Highlands
Orders placed before 12 pm (UK time) will be dispatched the same day, Monday to Friday (excluding bank holidays). Orders placed after 12 pm will be dispatched the next working day.
Standard Delivery to UK Mainland , Northern Ireland, Channel Islands & Highlands
|Less Than £30||Over £30|
|Time||2 to 7 working days.||2 to 7 working days.|
|Service||Royal Mail 2nd Class.||Royal Mail 2nd Class.|
Express Delivery to UK Mainland, Northern Ireland, Channel Islands & Highlands
|All UK Orders Express||All orders to Northern
|All orders to Channel
Islands & Highlands Express
|Time||If ordered by 12:00 PM (UK time) Monday to Thursday.||2 to 3 working days.||2 to 3 working days.|
|Service||Express Delivery 1-2 Days (UK), Tracked & Signed.||Northern Ireland Express, Tracked & Signed.||Channel Islands & Highlands Express, Tracked & Signed.|
|Tracking||1 Hour allocated delivery - mobile phone number/email must be provided.||1 Hour allocated delivery - mobile phone number/email must be provided.||1 Hour allocated delivery - mobile phone number/email must be provided.|
Delivery to Eire (Ireland) - (Currently not available)
|Up To £50||Over £50|
|Time||4 to 21 working days.||3 to 5 working days.|
|Service||Royal Mail International Standard.||Courier Delivery, Tracked & Signed.|
|Tracking||No tracking.||1 Hour allocated delivery - mobile phone number/email must be provided.|
Once full payment has been received we will dispatch your order and send you a confirmation email which will contain details on how to track your order (if available, see above).
In some cases tracking information may not be immediately available for you to view. This is due to the time it takes for our couriers to load your delivery information on their systems. If this is the case please allow 12 hours and then try again.